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FAQ & Support

Help, contact and account deletion for Animal Park.

Fastest help: in the game, open Settings → Support. It attaches your player ID so we can find your account.

FAQ

What is Animal Park?

Animal Park is a relaxing mobile adventure where you collect artifacts, save animals, customize your park, and play with friends.

Is Animal Park available now?

Yes! Animal Park is available now on the App Store and Google Play.

Which platforms does Animal Park support?

Animal Park is available for iOS and Android.

How do I move my progress to a new phone?

Sign in with Apple, Google Play Games, Facebook or email on your old device, then sign in with the same option on the new one. Your progress is restored from the cloud.

I bought something and didn’t get it.

Restart the game first. If it’s still missing, email us with your player ID and the store receipt. Refunds are handled by Apple or Google under their own rules.

How can I get news about the game?

Follow Animal Park on Instagram, Reddit, Facebook, and YouTube.

Contact us

Write to [email protected], or use the form. We usually reply within 2 working days.

How do I remove my account?

You can delete your Animal Park account and all its personal data at any time. Deletion is permanent and your progress can’t be recovered.

  1. In the game: open Settings → Account → Delete account and confirm.
  2. Without the game: email [email protected] with the subject “Delete my Animal Park account” and your player ID or sign-in email.
  3. We delete your account, cloud save and profile within 30 days and confirm by email. Purchase records Apple or Google keep are outside our control.